1. Who we are and scope of this policy
RemoBlue is owned and operated by RemoGroup.ai, a limited liability company organized under the laws of the State of Arizona (“RemoGroup.ai,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, and the choices and rights available to you.
This policy applies to personal information we process:
- when you visit or interact with our website at remoblue.com and any related pages that link to this policy (the “Site”);
- when you request an intro call, contact us, or otherwise communicate with us;
- when you participate in a pilot, evaluation, or other relationship with us as a prospective or current business customer, or as a representative of one; and
- when we market our products and services to businesses.
RemoBlue is a managed AI executive assistant designed for businesses (the “Service”). When we process information within the Service on behalf of a business customer, such as the customer’s own contacts, call and message content, email, calendar entries, and records, we generally act as a service provider or processor to that business. Section 8 explains how that works and how it differs from the rest of this policy.
This policy does not apply to the practices of third parties that we do not own or control, including third-party websites, apps, or services you access through links on the Site or connect to the Service. Use of the Site and the Service is also governed by our Terms of Service.
2. Information we collect
The information we collect depends on how you interact with us. We aim to collect only what is reasonably necessary for the purposes described in this policy.
2.1 Information you provide to us
- Intro-call and contact requests. When you request an intro call or contact us, we may collect your name, business name, role or title, business email address, phone number, website, industry, the workflows and tools you describe, your preferred times, and any other details you choose to share.
- Scheduling and meetings. If you book or attend a call, we may collect scheduling details, meeting attendance, and notes we take about your needs. We will tell you in advance if a meeting will be recorded or transcribed, and we will do so only where permitted by law.
- Customer account and onboarding information. If your business becomes a pilot participant or customer, we may collect account administrator details, authorized user information, business configuration preferences, approval rules, brand-voice guidance, escalation contacts, and information needed to set up phone numbers, messaging registrations, and connected accounts.
- Billing and transaction information. If you purchase services from us, we may collect billing contact details, invoicing records, and payment-related information. Where payments are handled by a payment processor, full payment card details are collected and stored by that processor rather than by us.
- Communications and feedback. We collect the content of emails, messages, calls, survey responses, support requests, and feedback you send to us, along with related metadata.
2.2 Information collected automatically
When you visit the Site, certain information is collected automatically by us or by the providers that host and deliver it, including:
- Device and connection data, such as IP address, browser type and version, operating system, device type, language preference, and referring URL.
- Log and usage data, such as the pages you request, the date and time of each request, response codes, and the approximate location that can be inferred from an IP address (for example, city or region, but not precise geolocation).
- Service usage data. When authorized users access the Service, we collect information about how the Service is used, such as feature interactions, configuration changes, timestamps, error reports, and performance diagnostics, which we use to operate, secure, and improve the Service.
See Section 6 for information about cookies and similar technologies.
2.3 Information from third parties
- Your business or colleagues, for example when an administrator adds you as an authorized user or names you as an escalation contact.
- Service providers and integrations, such as scheduling tools, communications providers, and accounts you or your business choose to connect to the Service, consistent with the permissions granted.
- Publicly available sources, such as business websites, professional directories, and public business profiles, which we may use to understand a prospective customer’s business.
- Referral partners and contacts who introduce you to us, where they are permitted to share your information.
We do not ask for, and you should not provide, passwords, payment card numbers, government identification numbers, health information, or your customers’ personal information when requesting an intro call.
3. How we use information
We use personal information for the following purposes:
- Responding to requests: to evaluate and respond to intro-call requests and inquiries, schedule and conduct meetings, and prepare proposals.
- Providing the Service: to set up, configure, operate, maintain, and support the Service and pilot programs, including onboarding, account administration, phone number and messaging registration, and connected-account integrations.
- Communicating with you: to send administrative and transactional messages, such as confirmations, service notices, security alerts, and changes to our terms or policies.
- Improving our offerings: to understand how the Site and the Service are used, diagnose problems, measure performance, and develop new features. Where practical, we use aggregated or de-identified information for this purpose.
- Marketing: to send business-relevant updates about RemoBlue where permitted by law. You can opt out at any time (see Section 11).
- Safety, security, and integrity: to detect, investigate, and prevent fraud, abuse, spam, security incidents, and violations of our Terms of Service.
- Legal and compliance: to comply with applicable laws, regulations, legal process, and carrier or platform requirements; to enforce our agreements; and to establish, exercise, or defend legal claims.
- Business operations: for accounting, auditing, record keeping, and corporate transactions, as described in Section 5.
- With your consent: for any other purpose disclosed to you at the time we collect the information or with your consent.
If we maintain de-identified information, we will maintain and use it in de-identified form and will not attempt to re-identify it, except as permitted by law.
4. Legal bases for processing (EEA, UK, and Switzerland)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, data protection law requires us to have a legal basis for processing your personal information. Depending on the context, we rely on:
- Performance of a contract, where processing is necessary to enter into or perform a contract with you or the business you represent, such as preparing a proposal or providing the Service.
- Legitimate interests, where processing is necessary for our legitimate interests or those of a third party and those interests are not overridden by your rights and interests. These include responding to inquiries, operating and securing the Site and the Service, improving our offerings, business-to-business marketing, and preventing fraud and abuse.
- Consent, where we ask for it, such as for certain marketing communications or optional cookies. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
- Legal obligation, where processing is necessary to comply with a law to which we are subject.
Where we act as a processor on behalf of a business customer, that customer is responsible for determining the legal basis for its processing.
7. Third-party services and links
The Site and the Service may link to or integrate with websites, platforms, and services operated by third parties, including communications carriers, Apple, email and calendar providers, and social-publishing tools. Those third parties collect and use information under their own terms and privacy policies, not this one. We are not responsible for their practices, and we encourage you to review their policies before you share information with them or connect their services.
8. Information processed in the Service on behalf of business customers
8.1 Our role
The Service helps businesses handle calls, messages, email, appointments, research, marketing, records, and follow-up. To do this, it processes information that the business customer, its users, and the people they communicate with provide or make available, such as contact details, call audio and transcripts, SMS and iMessage content, email content, calendar entries, customer records, and AI-generated drafts and summaries (“Customer Data”).
For Customer Data, the business customer is generally the “controller” or “business,” and we act as its “processor” or “service provider.” We process Customer Data only to provide, secure, support, and improve the Service under our agreement with that customer and its documented instructions, or as required by law. We do not sell Customer Data, and we do not use it to train generalized AI models offered to others unless the business customer agrees.
8.2 Business customer responsibilities
Each business customer is responsible for the personal information it brings into the Service and for its own privacy practices. This includes providing any required privacy notices to its customers and contacts; obtaining any consents required to call, text, email, or record them; disclosing the use of an AI assistant where required; and honoring opt-outs and do-not-contact requests.
8.3 If you communicate with a business that uses RemoBlue
If you have called, texted, emailed, or otherwise interacted with a business that uses the Service, that business’s privacy policy governs how your information is handled. Please direct privacy questions and requests to that business. If you contact us directly, we will refer your request to the relevant customer where appropriate and assist it as required by our agreement and applicable law.
8.4 Text messages and opt-out
Text messages sent through the Service on behalf of a business are sent by that business. You can opt out of further text messages from a business number by replying STOP; reply HELP for help. You may receive one message confirming your opt-out. Message and data rates may apply. Opting out of messages from one business does not affect messages from other senders.
8.5 AI-assisted processing
The Service uses automated and AI-assisted tools to transcribe, summarize, classify, draft, and route communications. AI outputs can be inaccurate or incomplete, and business customers configure which actions require human approval. We do not use the Service to make decisions that produce legal or similarly significant effects about individuals based solely on automated processing.
9. Data retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. To determine retention periods, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process it and whether we can achieve them by other means; and applicable legal, accounting, tax, and reporting requirements.
For example, we generally retain intro-call information for as long as needed to pursue a potential business relationship, and account and billing records for the duration of the relationship plus any period required for legal, tax, and dispute-resolution purposes. Customer Data is retained in accordance with our agreement with the relevant business customer and its instructions, including deletion or return at the end of the engagement, subject to limited backup and legal-hold exceptions. When information is no longer needed, we delete or de-identify it, or, if that is not possible (for example, because it is stored in backups), we securely store it and isolate it from further processing until deletion is possible.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, alteration, and destruction. These safeguards are appropriate to the nature of the information and the risks involved, and may include access controls based on least privilege, encryption of data in transit where supported, authentication controls, and vendor review.
No method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account or information has been compromised. If we become aware of a security incident affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
11. Your privacy rights and choices
Depending on where you live, and subject to certain exceptions, you may have some or all of the following rights:
- Access and know: to confirm whether we process your personal information and to obtain a copy of it, along with information about how it is processed.
- Correction: to correct inaccurate personal information.
- Deletion: to request deletion of your personal information.
- Portability: to receive personal information you provided in a structured, commonly used, machine-readable format and to have it transmitted to another organization where technically feasible.
- Objection and restriction: to object to, or ask us to restrict, certain processing, including processing based on legitimate interests.
- Withdraw consent: where we rely on consent, to withdraw it at any time.
- Opt out of marketing: to stop receiving marketing emails by using the unsubscribe link in any marketing email or by contacting us. We may still send you non-marketing messages about your account or our relationship.
- Opt out of sale, sharing, targeted advertising, and profiling: we do not sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising, or use it for profiling that produces legal or similarly significant effects.
- Non-discrimination: we will not discriminate or retaliate against you for exercising your privacy rights, including by denying services or charging different prices.
To exercise these rights, see Section 14. If your request concerns Customer Data that we process for a business customer, please contact that business directly.
12. California and other U.S. state privacy disclosures
This section supplements this policy for residents of California and other U.S. states with comprehensive consumer privacy laws, such as Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others, to the extent those laws apply to us. It also serves as our California notice at collection.
12.1 Categories of personal information
In the preceding 12 months, we may have collected the following categories of personal information for the business and commercial purposes described in Section 3, from the sources described in Section 2. We disclose each category for business purposes only to the categories of recipients described in Section 5.
| Category | Examples | Disclosed for a business purpose to |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address, account identifiers | Service providers, integrations you direct, professional advisers |
| Customer records (Cal. Civ. Code § 1798.80(e)) | Name, phone number, business contact details, billing information | Service providers, payment processors, professional advisers |
| Commercial information | Services requested or purchased, proposals, transaction records | Service providers, professional advisers |
| Internet or network activity | Browser and device data, pages requested, Service usage logs | Hosting and infrastructure providers, analytics providers if enabled |
| Approximate geolocation | City or region inferred from IP address | Hosting and infrastructure providers |
| Audio, electronic, or similar information | Call recordings, voicemails, and message content in communications with us | Communications and AI infrastructure providers |
| Professional or employment-related information | Business name, role, and title | Service providers |
| Sensitive personal information | Account log-in credentials for the Service | Hosting and authentication providers |
We do not draw inferences from personal information to create consumer profiles. We use and disclose sensitive personal information only for purposes permitted by law without a right to limit, such as providing the Service and maintaining security. We do not sell or share personal information, and we have no actual knowledge of selling or sharing the personal information of consumers under 16. Retention criteria are described in Section 9.
12.2 Your rights under U.S. state laws
Subject to applicable law, you may have the rights described in Section 11, including the right to know the categories and specific pieces of personal information we have collected, the categories of sources, our purposes, and the categories of third parties to whom we disclose it; and the rights to correct, delete, and obtain a portable copy of your information. Residents of certain states may also have the right to obtain a list of the specific third parties to which we have disclosed personal information, where available, and the right to appeal our decision on a request.
12.3 Shine the Light
California residents may ask whether we have disclosed personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
13. Additional information for the EEA, UK, and Switzerland
For personal information we process for our own purposes as described in this policy, RemoGroup.ai is the controller. In addition to the rights in Section 11, you have the right to lodge a complaint with your local data protection supervisory authority, although we encourage you to contact us first so we can try to resolve your concern. You can object at any time to processing for direct marketing purposes.
14. How to exercise your rights
14.1 Submitting a request
You may submit a request by emailing us at remo@remogroup.ai with the subject line “Privacy Request,” or by writing to us at the address in Section 19. Please describe your request and the state or country where you reside.
14.2 Verification
To protect your information, we will take reasonable steps to verify your identity before fulfilling a request, for example by matching information you provide with information we already hold, or by asking you to confirm control of the email address or phone number associated with your information. The information we request will depend on the nature of the request and the sensitivity of the information involved. We will use information provided for verification only for that purpose.
14.3 Authorized agents
Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of your signed permission, and we may require you to verify your identity directly with us or confirm that you gave the agent permission, unless the agent holds a valid power of attorney under applicable law.
14.4 Timing and response
We will respond within the time required by applicable law, typically within 30 to 45 days, and will let you know if we need more time where permitted. We may decline a request where permitted by law, for example if we cannot verify your identity or an exception applies, and if we do, we will explain why.
14.5 Appeals
If we decline to take action on your request, you may appeal by replying to our decision or by emailing remo@remogroup.ai with the subject line “Privacy Request Appeal” within a reasonable period after receiving our decision. We will respond to your appeal within the time required by applicable law and explain the reasons for our decision. If you are not satisfied with the outcome, you may contact the attorney general or data protection authority in your state or country.
15. Children’s privacy
The Site and the Service are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children under 13, or from minors under 16 where a higher age applies under local law. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
16. International data transfers
We are based in the United States, and we and our service providers may process personal information in the United States and other countries whose data protection laws may differ from those where you live. When we transfer personal information from the EEA, the UK, or Switzerland to countries that have not been recognized as providing an adequate level of protection, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, or rely on another lawful transfer mechanism. You may contact us for more information about these safeguards.
17. Do Not Track and Global Privacy Control
Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for interpreting Do Not Track signals, the Site does not respond to them. However, we honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information and of targeted advertising for the browser or device sending the signal, where required by applicable law. Because we do not currently sell or share personal information or engage in targeted advertising, a GPC signal does not change how the Site operates today.
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will provide more prominent notice, such as a notice on the Site or by email, and obtain consent where required by law. We encourage you to review this policy periodically.
19. Contact us
If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us:
RemoGroup.ai (operator of RemoBlue)Attn: Privacy
Email: remo@remogroup.ai
Mail: 2900 East Broadway, Suite 100, Tucson, Arizona 85716